Why Choose a MAST Travel Agent?

Welcome to MAST Travel Network, a member owned and member driven consortium composed of more than 200 travel agencies in the Midwest. Through exclusive agreements, partnerships, training, and support, MAST agencies have the tools to deliver an outstanding customer service experience every time.

MAST Travel Agent Consumer Awareness Video

15 Reasons to Choose a MAST Agent

  1. Save Money!
    Travel Agents have access to the myriad of airfares, hotel rates, package tours, and cruise vacations worldwide and are Internet savvy. Accompanied by strong working relationships with travel suppliers, often the best deal lies with the people who know where to look.
  2. Save Time and Trouble!
    Agents clarify the fine print on cancellation penalties and restrictions thereby preventing headaches later on for travelers unaware of the terms and conditions of their purchase.
  3. Convenience
    Agents provide one-stop shopping for all your travel arrangements. This includes travel insurance, passport and visa applications, dining and shopping tips, and destination information.
  4. Service
    Travel agents understand that repeat customers are the best form of advertising. That is why agents make themselves available and respond quickly to customer needs.
  5. Clout
    Agents know how to interact with suppliers and have the proper contacts to get things done. Agents have more buying power.
  6. Personal Relationships
    Like a good doctor, attorney, or accountant, your travel agent knows you, your lifestyle, and tastes. Armed with this knowledge and statistical information stored confidentially through state-of-the-art technology, an agent becomes a trusted advisor.
  7. Knowledge
    Travel agents stay abreast of the most current promotions and timely industry news so that they can translate and explain what it all means to you.
  1. Experience
    Travel agents become travel experts through their first-hand knowledge of a destination, continuing education, and customer feedback.
  2. Investigation
    No single travel supplier could advise a traveler with competitive information. Nor would they.
  3. Evaluate and Analyze
    Travelers can price shop on the Internet, but what is a good deal? Travel Agents can sort the details, assess the facts, and decipher the pros and cons of a vacation offer.
  4. Making the Best Match
    Travel Agents are adept at matching the right destination and the right hotel with the traveler. Understanding a customer's needs and knowing a customer's lifestyle, agents are in a unique position to send you on the perfect vacation.
  5. Recommendations
    Because good agents know their customers so well, their expert guidance can put your mind at ease and make you confident with your selections and purchases.
  6. Consumer Advocate
    Always looking out for your best interest, travel agents demand that customers get fair treatment from travel suppliers.
  7. Problem Solving
    When things go wrong or plans change, a travel agent is always there to seamlessly straighten it out—a live person with a friendly face.
  8. Enhancing the Trip
    Agents offer value and amenities by providing inclusions or extras at no cost. These may come in the form of gifts or special promotions not available elsewhere.

Benefits of Working with a Travel Consultant

EMOTION

Vacations are an emotional experience and only humans have the ability to feel and share emotions. A travel consultant knows the questions to ask so that the right vacation experience is recommended. A traveler may not even know what questions to ask because you don't know what you don't know (information about a destination, experience, hotel, etc).

VALUE

The cheapest vacation is not necessarily the best vacation. Let's go back to a Nolan Burris lesson - how much would you pay for a bad vacation? A computer may very well spit out the cheapest vacation but only a human is going to know what the best value for that particular traveler is. Consultants know the best value because we have developed a personal relationship.

TRUST

How can you completely trust the recommendations posted on a website? Who is behind those recommendations? The public is questioning this as well. Most people when making a vacation investment of thousands of dollars want to be sure that they get the vacation they think they are. Much to the dismay of some techies - people will trust a recommendation coming from someone they know rather than a computer generated recommendation.

ADVOCATE

Will a computer be there to answer all of your questions before your trip? To clarify questions or put you at ease if you are an anxious traveler? Will a computer be there when you check in and get a garden view room when clearly you booked an ocean view room? Who do you turn to? A travel consultant always has your back! As much as I don't like to tell people that when they book with a travel consultant we are there when something goes wrong it is true - it is an added value that we bring to the table. I'm fairly certain there isn't a computer anywhere that will get in the car and deliver a forgotten passport to the airport!



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