Welcome to MAST Travel Network, a member-owned and member-driven consortium composed of more than 200 travel advisors in the Midwest. Through exclusive agreements, partnerships, training, and support, MAST advisors have the tools to deliver an outstanding customer service experience every time.
MAST Travel Advisor Consumer Awareness Video
15 Reasons to Choose a MAST Advisor
Travel Advisors have access to the myriad of airfares, hotel rates, package tours, and cruise vacations worldwide and are Internet savvy. Accompanied by strong working relationships with travel suppliers, often the best deal lies with the people who know where to look.
Save Time and Trouble!
Advisors clarify the fine print on cancellation penalties and restrictions thereby preventing headaches later on for travelers unaware of the terms and conditions of their purchase.
Advisors provide one-stop shopping for all your travel arrangements. This includes travel insurance, passport and visa applications, dining and shopping tips, and destination information.
Travel Advisors understand that repeat customers are the best form of advertising. That is why advisors make themselves available and respond quickly to customer needs.
Advisors know how to interact with suppliers and have the proper contacts to get things done. Advisors have more buying power.
Like a good doctor, attorney, or accountant, your travel advisor knows you, your lifestyle, and tastes. Armed with this knowledge and statistical information stored confidentially through state-of-the-art technology, an advisor becomes a trusted advisor.
Travel advisors stay abreast of the most current promotions and timely industry news so that they can translate and explain what it all means to you.
Travel advisors become travel experts through their first-hand knowledge of a destination, continuing education, and customer feedback.
No single travel supplier could advise a traveler with competitive information. Nor would they.
Evaluate and Analyze
Travelers can price shop on the Internet, but what is a good deal? Travel Advisors can sort the details, assess the facts, and decipher the pros and cons of a vacation offer.
Making the Best Match
Travel Advisors are adept at matching the right destination and the right hotel with the traveler. Understanding a customer's needs and knowing a customer's lifestyle, advisors are in a unique position to send you on the perfect vacation.
Because good advisors know their customers so well, their expert guidance can put your mind at ease and make you confident with your selections and purchases.
Always looking out for your best interest, travel advisors demand that customers get fair treatment from travel suppliers.
When things go wrong or plans change, a travel advisor is always there to seamlessly straighten it out—a live person with a friendly face.
Enhancing the Trip
Advisors offer value and amenities by providing inclusions or extras at no cost. These may come in the form of gifts or special promotions not available elsewhere.
Benefits of Working with a Travel Consultant
Vacations are an emotional experience and only humans have the ability to feel and share emotions. A travel consultant knows the questions to ask so that the right vacation experience is recommended. A traveler may not even know what questions to ask because you don't know what you don't know (information about a destination, experience, hotel, etc).
The cheapest vacation is not necessarily the best vacation. Let's go back to a Nolan Burris lesson - how much would you pay for a bad vacation? A computer may very well spit out the cheapest vacation but only a human is going to know what the best value for that particular traveler is. Consultants know the best value because we have developed a personal relationship.
How can you completely trust the recommendations posted on a website? Who is behind those recommendations? The public is questioning this as well. Most people when making a vacation investment of thousands of dollars want to be sure that they get the vacation they think they are. Much to the dismay of some techies - people will trust a recommendation coming from someone they know rather than a computer generated recommendation.
Will a computer be there to answer all of your questions before your trip? To clarify questions or put you at ease if you are an anxious traveler? Will a computer be there when you check in and get a garden view room when clearly you booked an ocean view room? Who do you turn to? A travel consultant always has your back! As much as I don't like to tell people that when they book with a travel consultant we are there when something goes wrong it is true - it is an added value that we bring to the table. I'm fairly certain there isn't a computer anywhere that will get in the car and deliver a forgotten passport to the airport!