2024 MAST Member Handbook
2024 MAST Member Handbook
MAST University
Have your new travel advisors “Join the Xpedition”, as they embark on a new career path as a professional travel advisor. Visit MAST U for course sign up and pricing.
For questions contact Manager of Training/Education & Supplier Support, Mary Clegg at mary.clegg@mvptravel.com
Xpedition MAST Edition – Available on MAST U
Xpedition MAST Edition is a go-at-your-own-pace course within an 8-week window. This course will provide travel advisors with the sales and marketing knowledge, professionalism, and ethical boundaries a MAST member needs to have for a successful and upright travel professional career. You will be required to participate in each lesson and pass module quizzes to complete this course.
Xpedition Group Travel – Available on MAST U
This Course is a series of 10 modules and will prepare you to Find, Plan, Market and Sell Group Travel. This course will consist of industry best practices, customer service for groups, targeting group leaders, group sales, preferred supplier specific group programs and resources, and examples of groups that are proven to have worked with specific details from start to finish of how to reproduce the same group. You will be required to participate in each lesson and homework assignment. The series is self-paced however we recommend you complete this in 10 weeks.
Mexico & the Caribbean – Available on MAST U
This Course is a series of 10 modules and will prepare you to sell the Midwest’s “Bread & Butter” – Mexico & the Caribbean. This series will consist of industry, customer service, sales, cruise, resort, and destination training. You will be required to participate in each lesson, homework assignment, and discussion topics. The series is self-paced however we recommend you complete this in 10 weeks.
Xpedition Europe – Available on MAST U
Welcome to Xpedition Europe – Escorted Tours, River Cruises and Ocean Cruises! This Course is a series of 10 modules where you will learn about suppliers and destinations that will best help you sell Europe. This series has a detailed focus on Europe, along with a touring component, river cruise and ocean cruise component. You will also learn the Geography of Europe by region and learn about the top destinations and sites within each country. By the end of this course, you will be able to plan an individual trip using suppliers and destinations from within the course. You will be required to participate in each lesson, homework assignment, and have a final “Europe Trip Planning” project. By the end of the course, you should be able to confidently recommend both a guided tour, river or ocean cruise and independent exploration throughout Europe. This course is meant for newer travel professionals or those experienced advisors who need to brush up on all things Europe.
